FAQs

SwiftyPay provides secure, flexible and semi - automatic exchange of gift cards, digital currencies and cryptocurrencies. You can also use bank transfers for the purchase and trade of digital money, including iTunes Gift cards, Amazon Gift Cards and cryptocurrencies.

Please contact us with all confidencial confirmations and transcripts of the scam/fraud and we will share all the information about that issue. After that, please contact the payment system with all the necessary information where your money goes and ask to suspend the thief’s account.

You can ask your question by contacting our support service when you are logged in your account or you can send us an email at info@swiftypay.net . We’re always available. You will get a response within 1-2 hours.

We are solely online 24/7 However, Our support staff working hours are:

Monday to Friday from 08:00 WAT to 22:00 WAT

Saturday, Sunday from 09:00 WAT to 20:00 WAT

Average support answer time: from 5 minutes to 1 hours depending on your problem.

Please be patient and do not create multiple tickets for the same order/problem.

Thank you.

Only registered users can ask questions via ticket on their dashboard however you may try asking the question using the chat on our website.

You can delete your account by contacting our Support Team or in your account settings by clicking on "Edit account" " Delete account".

This earning method offers you a good opportunity to make money passively. You will receive a percentage commission based on the value of the financial transactions performed by any customer who was invited by you. 

After registering at SwiftyPay.net you will receive various promotional materials to choose from (texts, banners, scripts), which will make your job extremely easy. 

All you have to do is invite users to our website by posting promotional materials on your homepages, blogs, forums, Q&A services, blackboards, social network pages, and other resources. Your link will contain a unique code that allows us to track which users came to our website by following your particular link. 

All you have to do is sign up on SwiftyPay.net. Once the signup process is complete you will receive access to an account where you will find all the promotional materials you need, including banners, partner links, etc., as well as traffic statistics for your partner link. This data will help you analyse the results of your work.

For tracking anonymous referrals we set one-day cookie. If referral registers after visiting your referral link - you will earn from all his future exchanges. You will be earning commission from every exchange they make during 3 months.

Yes you can ! Just advertise our services by using the referral link you receive after signing up on various forums and social networks and by recommending us to your friends and coworkers.

  • on your website;

  • on your blog;

  • on a forum;

  • on social networks by recommending our services to your friends, coworkers, and partners.

NO you can’t ! This is prohibited by the system..

If you use spam, you will cause serious damage to the website and the project as a whole, which could lead to the domain name and even the website itself being blocked. You should NOT use spam or other illegal methods of advertising your affiliate / referral links. 

If you do, the administration reserves the right to unilaterally exclude you from participation and cut off the payment of all partner bonuses. 

These are the varieties of spam we categorically prohibit:

  • automatic mail-outs to messengers: ICQ, Skype Viber, Whatsapp, etc.;

  • emails to people who have not signed up to receive mail-outs;

  • automatic spam to forums or blogs;

  • spam in personal messages on social networks and the use of any software to increase the number of participants in a group or in a public page;

  • any attempt to contact an audience in the name of the official representatives of SwiftyPay.net

If we receive complaint about a partner violating our rules we will conduct a mandatory investigation and, if the partner is determined to have used spam, their account will be blocked forever and their funds will be frozen without the possibility of withdrawal.

NO you can’t ! Swiftypay’s partner program is a single-level program.

Our partner profile has a “Withdraw earnings” sections where you can access statistical information on your commissions and the users of your affiliate/ referral link. Link to the section: https://swiftypay.net/withdrawal

Yes. All registered referrals are linked to their partners for 3 months. If your referral does not create a SwiftyPay account, the customer is considered your referral for 1 day (this is tracked using a browser cookie) after following your link.

Referral users are linked to partners for 3 months, so any transactions they perform during this period will earn profit for their partners.

You can make a withdrawal as soon as your balance has reached $50. Withdrawals occur automatically when you request them in your profile.

The same rules that apply to the SwiftyPay service itself apply to the affiliate / referral  program. Please see the “Pivacy & Policy” point in the User Agreement.

That depends on a number of factors, including:

  1. The level of traffic on the website or group of sites on which the information about us has been posted.

  2. How good a match the topic of the website is for the target audience that might be interested in our currency exchange services. In other words, don't expect a lot of people to follow your partner link on a website about growing cucumbers.

  3. Providing the information correctly. For example, not many people are going to be attracted by a “currency exchange” link without a description of any kind. Try to provide plenty of information about the service, limitations, and suitable payment systems in your region (country).

Verification takes no longer than 24 hours. We constantly strive to improve the quality of our services, and in actuality, verification takes much less time.

Please try:

  • Restart the device so it can reconnect to operator infrastructure.

  • Insert SIM-card in another device to eliminate possible device issue.

  • Update firmware of the device to the latest version.

After above steps, please send the message again. Should you have any questions, please feel free to contact our Support Team.

Technically, this kind of situation is impossible, but if for some reason it does happen, send our support service a detailed email indicating the link and the number of the order that was placed using it, and we will try to clarify the situation.

If a customer rejects an order and receives a refund, the information about this order is removed from the affiliate / referral account. The only exception is if the affiliate / referral commission for this order has already been paid out to the partner.

Possible causes:

  • Dates (date of birth and date of document issue) are not specified correctly.

  • Document Authority should be specified exactly as it is in the document.

  • Your documents are of inadequate quality/size (no more than 5 MB).

  • We need the full first page of your passport.

  • Document proving your address must be no more than 3 months old from the date of issue.

It is the place where your document was issued.

 

Pending

Order has been paid, but awaits to be processed manually. Be patient, manual processing happens within the working hours.

Canceled

Order wasn't paid in the time specified (usually 2 hours). Or admin suspects fraudulent act.

Refunded

Order has been refunded.

Approved 

Order has been completed successfully.

You can cancel only New or Pending orders:

- via 'cancel' button on the order page;

- via link in order e-mail;

- at My Orders (only for registered users).

  • You have not completed the transaction within 2 hours.

  • You have sent the wrong amount (including pennies), and our system has not recognised your payment.

  • You have the specified wrong information about yourself.

Do you recalculate the received amount if more than 15 minutes has passed between order creation and payment receipt?Yes, the received amount will be recalculated upon our receiving confirmation (or process the exchange) but only if that time is more than 15 minutes.

All transactions are Semi- automatic and processed by an operator. This means that you can exchange your currency at any time you like - 24 hours a day, 7 days a week, and 365 days a year as we are solely online.

Transactions are suspended when funds are sent with a minimum fee. We cannot influence the speed of confirmation in the Bitcoin network.

If you want your transactions to be completed faster, we recommend setting the optimal fee that you can fund:

Once your transaction is confirmed, your order will be automatically completed and the funds will be sent to you. The exchange rate will not change, as it is already fixed at the time your unconfirmed transaction is received.

  • The problem is on the payment system side, or on the bank side. As soon as the problem is fixed, your funds will arrive in your account shortly thereafter.

  • Your bank account or e-currency wallet was blocked or had some restrictions placed on it. In this case, we will send you your money back, except the bank/payment system fee in 1 to 7 days.

  • You have specified the wrong payment data. In case that account exists, and we completed the transaction, you should contact the owner of that account, and talk to them. If the account does not exist and the payment freezes in our system, we will complete this transaction to the right address after checking your ID.

Don't worry, if you specify the correct e-mail address while making a transaction, you should receive an email with the necessary link. By following the link you can finish your order.

Our e-currencies exchanges system is semi-automated however we process transaction within 10 maximum after confirmation at our end. If you do not receive your money in 30 minutes, please contact support. Please note that the speed-of-delivery also depends on payment systems.

If your transaction's commission is too low, you run the risk of waiting a long time for an order to be processed (12- 48 hours). Swiftypay.net requires three confirmations from the Bitcoin network. Right now a commission of less than 0.00014 BTC/kb is considered to be low.

To make sure your Bitcoin transaction is confirmed quickly, set a fee of at least 0.00014 BTC/kb when sending a BTC.

Your payment could have been received with a long delay. Please contact our Support Team.

I canceled my order. How long will the refund take?

Please contact our Support Team and provide them with the refund details.

SwiftyPay is the best choice for clients who value their time and expect the maximum effect of cooperation when selecting an exchange partner.

  • We constantly improve the quality of services we provide and take care of our customers.

  • We have been successfully working in the electronic and crypto-currency exchange market since 2010.

  • We offer a large number of exchange options.

  • Our service is Semi-automated and requires an interference by a real time operator. Regardless of the amount of the exchange made, your payment will be processed instantly, only needing 2 confirmations to complete the cryptocurrency exchange.

  • We ensure full confidentiality of client's personal information.

  • 24/7 Customer Support. We will answer any questions and take note of all your feedback and comments without exception.

  • Daily Promotions. You can choose promotional offers and exchange without commission!  

The SwiftyPay team constantly monitors changes in the electronic payment systems and crypto-technologies market. We try to update and implement our services with new functions and increase the number of available electronic and cryptocurrency options for exchange.

The driving principles behind our work are:

  • Providing the most profitable exchange rates.

  • Reliability and safety.

  • High quality of service and prompt client support service.

  • Continuous improvement and development of services and quality.

We wish you pleasant exchanges with SwiftyPay!

We will promptly and efficiently solve any issues you have if you contact our Support Team